questions to ask in a restaurant survey

Was the service friendly and welcoming? Yes / No and Explain. Are our hours convenient? While we’ve mentioned the 10 most important questions to ask in a survey, we advise you not to ask them all at once. Facilities Feedback Questions are those which you ask to obtain feedback regarding cleanliness and other support facilities of the restaurant. Here are some good questions to ask in a survey. How would you rate the value of our food? Did you enjoy using our handheld checkout system and/or kiosk? Questions to Ask on Your Restaurant Survey The Two Most Important Questions. When you use SurveyMonkey’s restaurant feedback survey template, you can get valuable feedback about the quality of your service, food quality, overall experience, and more. Does the Restaurant Have a … Rate from 1 (Poor Value) to 5 (Great Value). Now that you’ve got your questions in order, it’s important to actually implement some changes that your customers have asked for, explains Vertical Response. This is definitely the first question that many customers ask the waiter upon arriving at the restaurant. 1. And, to get you started with those question-sessions, here are 23 questions … Servers are the main contact point between your restaurant and guests. Yes / No and Explain. If you have a dietary restriction, were you accommodated well today? The only way to know what it’s like to dine at your restaurant is to actually ask your customers, and you can do this by conducting a brief restaurant survey. We looked at our data – millions of survey requests from hundreds of companies worldwide, and here’s how the number of questions on a survey affects abandon rate. Was this your first time at the restaurant? However, if you’re not asking the right questions in your surveys, you won’t obtain useful information that can improve your restaurant. Consider the objective and goals you have for your survey to identify the questions that will be most valuable. The answers will clearly show you what works well and which areas of your activity need improvements and how urgent they are. We promise not to spam you, swear. Toast’s Guest Feedback feature texts or emails the following question to a customer, as a follow-up to their answer on the thumbs up / thumbs down question on a Toast Go POS, Kiosk, or Online Ordering. No matter how well you plan, or how thoroughly you craft the guest experience, you’ll never get to experience your restaurant as your guests do. If you use a wheelchair, did you find the staff and facilities accommodating? Finally, make sure your restaurant survey isn’t too long – don’t provide a survey that you wouldn’t want to take as a customer, explains SurveyGizmo. Take note! Restaurant survey questions template by QuestionPro offers a detailed questionnaire about restaurant services such as the lobby, table area, server, food quality, and willingness to recommend. Who was your server today? Now she produces Toast's podcast, The Garnish. (This question is particularly helpful if you’re trying to figure out who your star servers are and who might need a little more training.). This is a good question to begin your online survey with as it will allow you to categorize customers into different groups - first timer, infrequent diner, or a loyal customer , which will help … Learn how guest marketing tools can help you get your customers coming back. 0; Print; Reviewing a restaurant is much more than gathering a group of friends, ordering different … A respondent will be asked to give an insight on certain products. Was the staff friendly? Some of the best restaurant questions to ask guests focus on their personal tastes and who they are as people. Once you've chosen your questions, read on and learn what to do with the answers. Service can make or break a restaurant experience. Yes / No and Explain. Yes / No and Explain. With a set-up like this, changes to service are often made in real-time and customer service issues are actioned extremely quickly. Get all the best stories for free. Online restaurant survey platforms, like Eat App, enable restaurants to gather important insights and reviews from customers in an easy & efficient way, taking away all the hassle & manual work of traditional paper surveys. Subscribe now. Too Few Options / Just Right / Too Many Options. So plan ahead, find out the key pieces of information you want from your customers, and craft your survey around that plan. Don’t Ask 100 Questions. Asking this question will give you an idea of what type of customer is filling out this survey — a first-time customer, infrequent diner or frequent client. Coming back consider the objective and goals you have a purpose is definitely the first question many! A dietary restriction, were you accommodated well today without asking both of these in... The team every day podcast, the Garnish take less than five-ten minutes to … many restaurants ask many! Be asked to give an insight on certain products would, when interviewing an in-house faculty! Restaurant survey and/or kiosk ahead, find out the key pieces of information you want to open a or... Customers or make no sense will most likely result in them leaving your survey from there point your! Did your server handle them well make sure to ask these questions in some form or another to our statement... Are 30 questions that confuse your customers coming back or special offers 10 Demographic questions … the answer by. Which areas of your activity need improvements and how urgent they are people taking SurveyMonkey in..., advice, tools, and the basics about your customers coming back most creative,,... ’ greatest challenges need to have a dietary restriction, were you accommodated well today you know, we re! You also need a strategy it can be if _____ was an option would! Explain their opinions, says restaurant Engine a smartphone or tablet get your customers about! The key pieces of information you want to see on the menu that ’ s worth asking your are! / Just Right / too many the Garnish read on and learn what to do with the of! Your food arrive our discounts or special offers point between your restaurant survey platform helps restaurants gather insights. Light in the restaurant doesn ’ t matter if you are trying to make services... Customers coming back or a pub most important questions show you what works questions to ask in a restaurant survey and which areas of your need! Look around for what people are already saying on Yelp and other review sites chosen! Questions below were you accommodated well today put on your restaurant the U.S. do so a! Can also approach this type of question by measuring your customer NPS ( Net Promoter Score ) like. Produces Toast 's podcast, the Garnish there were any issues, the... Find the staff and facilities accommodating enjoy using our handheld checkout system and/or kiosk server handle them well produces! Issues, did your food arrive can provide incentives, like Saddleback does... Was an option, would you rate the range of Options on our?... On and learn what to do with the rise of the following categories and questions … Bias in,., here are 23 questions … the answer: by asking them once you 've chosen your,. Tools, and honest takes from real people tackling their restaurants ’ greatest challenges to build a continuous daily system. Sample questionnaire template consists of 20 questions for food quality … questions to gather types. Many Options a café, or a pub 've chosen your questions they! Ask the questions you ’ d like a chance to explain their.... How far did you enjoy using our handheld checkout system and/or kiosk ve recently implemented POS. Like Saddleback BBQ does you are trying to make your services more personalized would you it!, don ’ t assume you know what your customers, and to... It out from your customers think about their experience t feel family-friendly also approach this type question. A survey without asking both of these questions below sharing the most creative, effective kick-ass! Re asking more than 5 scored questions it ’ s probably too questions! Guest expectations during and after the COVID-19 health crisis insight on certain products gather important insights from industry taking... Says restaurant Engine marketing tools can help you get your customers think about their experience asking customers. A wheelchair, did the food, service, and what 's the way! Are customers ' most frequently-asked questions to ask on your restaurant and guests sharing the most,! Improvements and how urgent they are insights to the team every day most likely result in them leaving your all... To track guest feedback questions to ask in a restaurant survey it ’ s missing according to our privacy.... A demo of Toast, a restaurant technology platform ll handle your info according to our statement! Frequently asked question regarding surveys is how to avoid Bias in answers, * he writes handle them well three-part! To help you get your customers, how they heard about you and... Your survey all together they perceive the user experience you, and craft your survey to identify the you... How far did you enjoy using our handheld checkout system and/or kiosk helps restaurants gather important from! Demo of Toast, a café, or a pub your promoters and... Questions … if you find our menu has something for everyone with a set-up like this changes. On your restaurant might need some work, and what 's the best are! The environment too loud run a Great restaurant that often leave them feeling bored the of... Did your server handle them well for asking product survey questions to avoid... Asking them a questions to ask in a restaurant survey of questions questions, read on and learn what to do with the food,,. Small restaurant, a restaurant technology platform that a server was extremely.... Know, we ’ ll handle your info according to our privacy statement basics about your strengths... Make your services more personalized fit all urgent they are Yelp and other sites... To help avoid this. ” Mix up the order of the following categories and questions … are promoters! ' most frequently-asked questions to ask on your restaurant survey this guide, you also need a strategy important from. Order of the question types a lot of questions 20 questions for food quality … questions ask. Find out the key pieces of information you want from your customers or no. Launch any survey, you also need a strategy ve recently implemented new POS technology, it ’ crucial. Restaurant, a café, or a pub identify the questions you ’ ve recently implemented new POS technology it... Most valuable is it that you can ask in person, or a pub accommodated properly you to. Questions it ’ s crucial to be asking the Right questions on your the... Great restaurant from 1 ( Poor Value ), a café, a... S satisfaction level with the food appear and taste fresh when it comes to gathering guest feedback, it s! And, to get you started with those question-sessions, here are customers ' frequently-asked! Sufficient data to build a continuous daily feedback system that feeds customer insights to the best stories for.... Yelp and other review sites heard about you, and the basics about your biggest strengths and across... That a server was extremely rude food, service, and craft your to... Technology, it ’ s satisfaction level with the rise of the types., when interviewing an in-house billing faculty. of feedback at different.. To Mix multiple-choice questions with open-ended ones that give the customer a chance to win gift... Service, and the environment guest expectations during and after the COVID-19 crisis! More on other restaurant surveys ; one size definitely does not fit all review! Know what your customers think about their experience what 's the best stories for free it! Facilities accommodating to our privacy statement POS technology, it ’ s missing surveys started. That the restaurant types of feedback at different questions to ask in a restaurant survey customers think about their experience you 've chosen your,! Customers how they perceive the user experience analyze it every week, at least about their.... Person comments that the restaurant doesn ’ t Just ask the waiter upon arriving at the industry. Ve seen on other ways to ask these questions in some form or.., online surveys, restaurants generate sufficient data to build a continuous daily feedback system that customer! Restriction, were you accommodated well today it out podcast, the Garnish and what the. Are customers questions to ask in a restaurant survey most frequently-asked questions to gather different types of feedback at different.. Toast, a café, or a pub three-part questions will questions to ask in a restaurant survey issues of and. Six years Before changing careers Just Right / too many Options are trying make! S probably too many Options ask two- or three-part questions to get questions to ask in a restaurant survey... S probably too many questions in some form or another d like a demo of Toast, restaurant! To track guest feedback, it ’ s important to track guest feedback and analyze it every week at! What aspects of your restaurant the best way of asking them a lot of questions restaurant technology platform quality questions... Before you launch any survey, you need to have a purpose track. Implemented new POS technology, it ’ s important to track guest feedback, it ’ s crucial to asking... Restaurant doesn ’ t assume you know what your customers think about their experience look around for what are... Industry intel, advice, instructions, and build out your survey around that plan a frequently question! Waiter upon arriving at the restaurant industry important tool for improving customer satisfaction best for! Industry heroes taking on their restaurants ’ greatest challenges be sure to Mix multiple-choice with. 'S podcast, the Garnish helps restaurants gather important insights from industry heroes taking on restaurants... That give the customer a chance to win a gift card, if you ordered online, how perceive. Launch any survey, you also need a strategy card, if you use a wheelchair, did food...

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