The technician never even told us his name. The job went very smoothly and when they finished the area looked better than before they started. I called them for a repair. After sending the snake down 45ft the technician told us our main line was broken outside the house and that he had to "call his manager". I had a service call. Next, Allen cleaned up as he progressed through the repairs and he worked non-stop except for his lunch break. Call for quality plumbing service today! I never had to deal with this type of event before. However, Mr. Rooter deducted the price of the new toilet from the bill so I got a new toilet and probably paid around the same (maybe less) than I would have for the repair job. It only took a short while and the problem was fixed. We had a pretty big problem with a sewer line on our property. He actively listened and responded professionally to all of our questions and gave us options and recommendations for resolution. He told us it would be $579 to snake our line and that he would have no problem clearing the line, again without even visually evaluating the plumbing. I called back Mr. Rooter â¦ He NEVER RETURNED, got in his truck and left. I would definitely call Mr Rooter again.”, “If you have a problem, call them. Thank you! He arrived on a Sunday and immediately located the leak and had it repaired in no time. He shook my hand like a man should shake hands. All Mr. Rooter Plumbing Franchise Locations Are Independently Owned And Operated. I would recommend everyone to Mr. Rooter plumbing. They said this was 'industry standard'. Pete provided excellent service and resolved my problem in a timely manner, and his pleasant personality made him a pleasure to do business with. Very clean and professional. Our customers know that Mr. Rooter plumbers will do the job right the first time and treat their entire home or business with the respect and care it â¦ Most relevant Most recent Reviews by Star Reviewers Reviews with photos Highest to lowest Lowest to highest. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Not only did they not diagnose the problem correctly the first time I find the price for the new diagnosis exorbitant, especially during these pandemic times. Instead he went through the tub drain. I will always use Mr. Rooter for all of my plumbing work. " Just great in every way.”, “I was really impressed and pleased with the customer service Clay and Russell provided when they came to my home and check for the water leak that was affecting my 1st floor ceiling. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We couldnât be more appreciative of his Thank you, Juan & Chris, we now have hot water again:)”, “OKAY!!! If you have a chance to get Todd to help you he is friendly and communicates well.”, “Gordon came out here late yesterday afternoon and fixed our plumbing problem in no time flat! I was highly impressed. They overcharge about 75% more for the parts and labor than they actually cost. As Allen worked with each item that needed repair, if the initial strategy did not resolve the problem, he approached it in at least two other ways to get it fixed. They charged me 630 the 1st day. Rooter came to my house to resolve a clogged main drain... they came the same day and cleaned out my main line so it would work again. If you are desperate to have a plumbing emergency fixed please DO NOT CALL THIS COMPANY. 0/10 He correctly identified that the problem was beyond my part and on the city side. Mr. Rooter Plumbing is a family of plumbing companies that provides 24/7 service and upfront pricing. Thank you Daryl and your crew. I highly recommend these two gentlemen. John Booth's standard is excellence -- every step of the way, he presented the options available, the cost, the timeline for the work -- the entire picture -- allowing me to make a remarkably informed decision. !”, “Every step of the way, these guys were the very standard of courteous and professional. Awesome first experience with Mr. Rooter and Gordon. It was the only one that had any google reviews (all 7 were 5*) we were in a pinch needing our new Fridge water line connected to NJ code (Best Buy doesn't provide that service FYI). Shawn did a professional job fixing my messed up sink and then replacing my old toilet with a more powerful, water saving toilet. I would have him back again if I needed plumbing services.”, “The service tech Gordon was friendly and professional! The technician proceeded to set up all his equipment in my residence without the use of protective gear or tarps, he even joked to my husband "how dirty and covered in sewage" the equipment was. Be the first one to find this review helpful. Call these guys! In addition, the office staff that answered our appointment call was courteous and understanding. They worked with us on the pricing and we're able to do all on Monday. Also, I had a faucet with a leaky hose that had a lifetime warranty. 133 reviews of Mr. Rooter Plumbing of Seattle "Overall: Prompt and excellent service We finally called a plumber in after procrastinating about the water stains that appeared on our living room ceiling. JEA came and fixed the problem and I can flush again Yeah! Also, the price of the job as compared to three other estimates was significantly more competitive. They will forever be my "first call" for plumbing problems.”, “Allen was professional and faster than expected.”, “Quick and courteous response to a problem.”, “Over the last 10 months, I have had the plumbing in my home completely re-worked. So when that happened to us, we were blessed by a wonderful company to take care of the issue for us. He was very courteous, clean, and neat. As one of the most trusted names in the business, Mr. Rooter is proud to be located in Atlanta, GA and serve the community surrounding us. Recent recommendations regarding this business are as follows: "Do not hand over credit cards info to this company. Mr. Rooter is a family of plumbing companies that provides 24/7 service and upfront pricing. Unsubscribe easily. No trip charge! He was courteous and professional at all times. Buddy gave me an estimate upfront and knew what he was talking about. For more information about reviews on ConsumerAffairs.com please visit our After 4 calls and no return call, I'm writing this review. I would recommend Brandon and this company to my family and friends. “Cannot give a higher review or recommendation regarding both Ricky & Brent, the technician who replaced our water heater. We will use them again.”, “The two techs that came were excellent. Once again I have had quite an experience with this company both times. Ratings and Reviews for Mr Rooter Plumbing of North Central Indiana. He refused to discuss it. They also used a video camera that was inserted down my main sewerage line and it showed the collapsing walls of the old sewerage line (it was the original line from 1939) and they gave me a quote for replacing it. The tech was super nice and very helpful. Michael thank you not only for myself but for my guests who never knew there was a problem!”, “Mr. Rooter sent out their rep Matt and his assistant Dominic to replace our main waterline and water tank. Thanks for your hard work and dedication to proper plumbing and customer care.”, “I had the pleasure of having Jim from router rooter help me out with leaks and putting two toilets that I had purchased,Jim very pleasant and courteous, I would not hesitate to call them again. The technician was an expert plumber and I would definitely recommend him to my family and friends. It's now time to buy a NEW water heater. Thank you all!”, “We had major blockage in the sewer line (we are on a slab) and the gentleman on Sunday was able to determine the problem and rout it out enough so that we could use it.he recommended a visual exam on Monday morning. I called and Michael was here before promised, courteous of me and my guests and my business. Larry was my plumber, and let me say that he was great!”, “The technician showed up early and was extremely courteous and professional. However, the new part the company sent me was just slightly different and after it was installed did not fit in the base properly. They have worked up til 10pm at night to repair a busted water line. They have been very helpful.â Anonymous , Warner Robins, GA I also asked for the technician's supervisor's phone number so we could speak to him about the price to partially snake our line since the technician guaranteed he would be able to unclog it and did not. The next day I called Mr. Rooter. I had a water emergency (flood in my kitchen, leaking to the apartment downstairs), and from the moment Mr. Rooter's administrator answered my phone call (which was right away since they're open 24/7), I knew I was in good hands -- competent, kind, and professional. I then received an estimate from another plumbing company and they only charged me $185 and it took the plumber 15 minutes to install it. Guy told me that if what he did didn't work, I would need new toilet and cost of all would be $650.00. ConsumerAffairs is not a government agency. My husband is actually under hospice care and I accidentally dropped the lid from his urinal and flushed before I knew it. He is an unbelievably hard worker.”, “I just would like to say how great a job Mike (the technician) did. We would absolutely use Mr. Rooter and Diego again! this company. They do offer a Sr discount, but you have to ask for it. I won't use anyone else.”, “What a fantastic company. I´m very happy with Mr. Rooter.”, “Very good service, always does a good job for me. 2 guys came. 301 reviews from Mr. Rooter Plumbing employees about Mr. Rooter Plumbing culture, salaries, benefits, work-life balance, management, job security, and more. Thank you!”, “I'm sold! Thanks Mr. Rooter”, “RAMON TORRES, You get a grade of A+ A+ A+ A+ May 26, 2016 As always they came immediately, Dan and Karl the two technicians dispatched to the job were excellent, they were so polite, thorough and conscientious. !”, “Buddy came out to take a look at my plumbing issue. Mr. Rooter Plumbing of Hamden and Hampshire counties, MA Mr. Rooter of Holyoke Ma will rip you off. It is for information purposes only. The guy used auger and unstopped it. * * * A Real Professional * * * - He's going places, cause he real cares about doing the job right. They wouldn't come the same day. 329 reviews from Mr. Rooter Plumbing employees about Mr. Rooter Plumbing culture, salaries, benefits, work-life balance, management, job security, and more. 5 Stars!!!! In this article, the This Old House Reviews team reveals what customers think of Mr. Rooter and reviews the companyâs services, cost, availability, and more. I found Mr. Rooter on google. They came out quickly and diagnosed and fixed the problem and gave a 30 day warranty at over $380.00. He was courteous, efficient, clean and very helpful/ All of your technician are excellent and he is just another example of why I come back over and over again to your company when I need work done.”, “The service I received was great. I was able to get one scheduled for today, and the plumber arrived by noon (well within their indicated time window). Kept telling me they would be coming in an hour and went through most of the day calling every hour and no show. Mr. Rooter Plumbing: 45 Years of Success & Innovation, Fix-A-Leak Week Combats Common Household Leaks, Record-Breaking Weather Keeps Plumbers in Demand, Updated Regulations Could Put Finances in Hot Water, 6 Party Plumbing Tips for Your Super Bowl Party, Turkeys Cause Massive Spikes in Emergency Plumbing, Protecting Home Pipes from Freezing and Bursting, Ventura Business Owner Receives International Award, Expert Tips to Prepare for Earthquake Disaster, Five things your plumbing is trying to tell you, Top Three Plumbing Hacks to Save You Money. They were on time, great at returning calls and dealt efficiently and economically with some problems that were in no way their fault. I called the company I normally call, knowing I was gonna pay top dollar because it's the weekend, and they refused to come out and fix it because it wasn't an emergency. I look forward to this company fixing my pipe issues!! I honestly didn't even have issue with the after hours fee, because he truly earned it and then some. Reviews from Mr. Rooter Plumbing employees about Mr. Rooter Plumbing culture, salaries, benefits, work-life balance, management, job security, and more. !”, “I am very pleased with the work completed by Mr. Rooters! We had all the pieces replaced and working again within 48 hours. Since I couldn't do anything, I waited and NO ONE else even called back! I will call Mr. Rooter plumbing to service my mom's houses very soon.”, “Derek was my technician, I can say without hesitation, perfect person to portray Mr. Rooters quality and standards! The other company showed up 2 hours late, ran the pipe once, and left. Additional Contact Information. I advised the technician that we weren't comfortable with that considering that we were not having any other signs of a broke pipe. Shane gave me some suggestions for plumbing upgrades (safety upgrades) for the future which I scheduled right away. He even took the time to give me a crash course in sweating copper and put up with me staring over his shoulder watching. We have had the magnetic advertisement with the phone number for Mr. Rooter on our water heather since we purchased our home 10 years ago. They were very respectable, knowledgeable, and professional. Mr. Rooter was the only one to call back and since my main sewer line was blocked, I needed it fixed NOW! Write reviews about the service experience you have received from Mr. Rooter. Satisfied does not begin to express how I feel about his workmanship. Extremely professional, punctual, answered all my questions and explained everything every step of the way, and cleaned up before leaving. Jeff's quote was under the other plumbers. During this process to get to the root of our pump problem, not only did Brett, Louis, and the rest of the team solve our multi-faceted plumbing problem, but they noticed a sink leak and repaired that perfectly. They proceeded to fix a sink in my kitchen (secondary sink) that had not worked for many days. The plumbing service experts at Mr. Rooter of Southern Fairfield County are honest and ethical, and provide exceptional drain cleaning and plumbing services. At the age of 72 I lost a lot or trust in people, but thanks to Cory and Eric I have a renewed faith. Our content is intended to be used for general information purposes only. Earlier this summer I had a company install a sump pump in my crawl space. "Mr Rooter has been a great company to work with. You were very courteous and timely on arriving here. He immediately diagnosed the problem as a clogged sewer line without even inspecting our toilet or pipes. I called Mr. Rooter, a company I deal with for all my plumbing needs. They have always provided quality service in a timely manner. Mr. Rooter made an appt, Diego arrived on time (actually 10 min early) to his schedule time, he introduced himself, put on shoe /floor protectors and asked if he could come in - he was well spoken, a clean uniform and a nice smile. They took care of situation with a smile, and believe me it was not an easy task. We value your privacy. I made an appointment because of slow drainage in my house. Weâll start sending you the news you need delivered straight to you. Would highly recommend them and will use them again in the very near future to descale my tankless hot water heater.”, “They were here when they said they would be. Click here for our precautionary measures. My 5 year old son had also had a surgical procedure done the same day so we were obviously concerned about the germs and bacteria being brought into our home and sat on the floor without a tarp or covering, the technician said they follow a rigorous clean up procedure once they are finished. I want to thank the both of them including Corinne for their patience and time alloted for the service. Mr Rooter Overview. Jeff from Mr.Rooter called me on my cell phone in 10 minutes. Like others before him, he was very friendly, knowledgeable, and wanting to make sure that the job got done right, with the lowest cost to me. For reliable, professional plumbing, drain, and sewer repairs, turn to the team at Mr. Rooter Plumbing. They have kept in close contact as to the availability of the service technicians. I showed them the clean out cap for the septic sewer line. We will always ask for Ramon Torres if we need some help in the future. Our technician worked extremely hard and was very professional. Very professional job. They don't sugar coat anything or try to make you feel stupid. Our plumber, Phil, was extremely helpful and gave us tips we could use moving firwars. His goal was to solve my problem and he did. I got none of that except for the smile. I found Mr. Rooter on google and I'm so glad I called. Mr. Rooter is a registered trademark of Mr. Rooter LLC Copyright © 2021 Mr. Rooter, All rights reserved. Review: Plumber Service 2 years ago. Ridiculous, when they can see my 83 yr old husband in bed. They came 2 hours late. Thanks so much! Not sure how you do repairs with no tools. I will recommend them to everyone.”, “I was so impressed with my service today. He was professional and very pleasant. Oh, and that includes the receptionist too. Basically, we had no running water in the entire house. Called Mr. Rooter for backed-up bathroom sink. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. She advised me to contact the local works dept to attend and turn off the outside water valve. He suggested that we fix the problem permanently so that I will not have this problem again. In our case, this meant multiple return trips to lift a brand new grinder pump, diagnostic work with the pump manufacturer, power washing the lift station, conferring with electricians, trench digging to run a camera, laying new pipe, and installing new check valves. See reviews below to learn more or submit your own review. He is dedicated and passionate about his work and is the reason I called. I called for a third time 33 days later because the same problem was occurring. We look forward to receiving the estimates for next water heater options.”, “My sink clogged on a Saturday afternoon. We will use them again!”, “I have used you guys several times on our house and our rental house. He kept me informed throughout the process and we very easy to work with. They came out and diagnosed the problem differently and wanted to charge $500.00 for snaking the drains a third time. They put in a new toilet for me and it turned out to have a faulty seal. He explained the issue and was so patient. I would highly recommend Travis as your employee of the month. What they needed to do was clearly explained, Even my husband commented on how nice he was. Thank you for your help!”, “I am so glad I called Mr. Rooter. ... reviews and/or responses on this website to affirm that the information provided is accurate. He worked tirelessly to get the job done. Both techs told me they would take care of everything and put me at ease. They arrive on time and got started on snaking out the drain. I have been a preferred customer of Mr. Rooter going on 3 years now and use them at both my residential and commercial properties. Not only did they respond quickly to my emergency situation, but got the job done in a timely manner. Just like in the commercials, they are respectful of your home, wearing slippers over shoes, putting down a door mat, cleaning up afterwards and just generally being kind. Shane was very knowledgeable and left me with confidence the job was done right.”, “Mr. Thanks so much Rooters!”, “This was our first experience with Mr. Rooter. I needed to remove my old septic system and connect to the city sewer. 15 minutes later the toilet overflowed once more. You'll never find a better team to work with!”, “Allen Martin of Mr. Rotter is beyond outstanding! 1008 reviews of Mr. Rooter Plumbing - Columbus I had a pretty bad clogged kitchen drain and Mr Rooter fixed it in no time. I will not be using them in the future. The price was reasonable and there was no upcharge for immediate service or the fact that it was the weekend. Plumber Atlanta Mr. Rooter Plumbing of Atlanta offers 24 HOUR reliable plumbing service in Atlanta, Roswell, Marietta, Dunwoody, Sandy Springs, Alpharetta, Johns Creek, Brookhaven, Doraville, Chamblee, Decatur and all surrounding areas. Mr. Martin and Mr. Valerio couldn't have been nicer and definitely got this (impossible) job done. About. I agreed to have it replaced and three days later they came out and dug approximately 100' of the old line out and replaced it with new schedule 40 pipe. A+”, “I had a water back up in my house around 10.00 PM. I really appreciated their hard work and I was very happy with the job they did here. First, he provided me with a detailed quote and explained his plan of action to get my plumbing fixed. Very dishonest people and only after your money. We enjoyed visiting with him, after he was done. We were very pleased with the professional manner in which we were handled. Erich came out within the hour that I called to check on the situation. He didn't just take a look, he took a hands on approach to find my problem. The dispatcher has no experience at her job. Thanks again for your great work”, “Our drain line was completely backed up. I want to thank you very much and thank the technician he was very nice and polite.”, “Todd did a great job fixing the garbage disposal and sink. This was the WORST EXPERIENCE I have ever encountered with a "professional" company. !”, “I cannot thank Michael Rayhon enough for his help this morning. Mr. Rooter is lucky to have a Plummer like John!”, “I was very impressed with Eric. Would ask for him again.”, “Completely satisfied with work. Rooter has great customer service. I learned a lot about my plumbing and how to maintain it. He and his team got to work right away and had our problem fixed in a timely manner. Each brand score is calculated based on set of relevant criteria and displays company performance over time. I was so relieved not to be "up sold" . Purchased 65.00 dollar bottle of drain cleaner and paid 185.00 for visit... A total of 245.00 and my drain is still clogged. One last note: initially I was just going to have them change some of the old toilet's inner workings, but the tech left the toilet lid in front of the toilet and I kicked it in the middle of the night and broke it so I had to get a whole new toilet. I will definitely use Mr. Rooter again for any plumbing problems.”, “John Myers was my Plummer and I must say not only did he complete the job in record time but, he was informative and professional . Charged $175.00. The pipe was broken at two different locations; one close to the foundation and other 30 feet away from the house in the yard. This is how service ought to be! Mr. Rooter Sewer & Drain Service; Read More. He provided 3 quotes for us from easy to more difficult and a time frame was given. Mr. Rooter will be my forever plumber based upon my experience with the service provided!”, “I would certainly recommend Mr. Rooter and definitely use them again. We had a plumbing emergency and found Mr. Rooter while frantically searching for a 24-hour plumber. No question; if I have any plumbing issues in the future, I would request him each and every time. Did an excellent job putting in my dryer.”, “We moved to NJ in Feb 2016 from the Midwest, we went into immediate renovations and had a host of service providers (tile, electrical, flooring, contractor, appliance installations, etc) and I can say without a doubt that Mr. Rooter gave us faith again in how professionals should work! !”, “Allen Martin and Maynard Valerio showed up at my door on time and very professionally. Alex came to the house on Christmas Eve and fixed the problem. sink drain was clogged and very slow in draining. He completed the work on time, kept the area clean, provided recommendations (one of which would have saved me more money) - he was fantastic and by far the best service professional we encountered in this state. Your health and safety are our highest priority during this time. He kept me posted throughout the entire time and truly empathized with my situation. For restorations we use specialized equipment for extraction andâ¦ He suggested a ball valve replacement for the old style stop valve. I am very happy with the work that Mr. Rooter of Anderson did.”, “When tree roots caused a sewer back up in my basement, a friend referred me to Peter who is the owner of the local Mr. Rooter. I was very satisfied, impressed and quite please THANK YOU!! The tech was very knowledgeable and efficient and gave us all our options. I called someone else and he took toilet outside and got lid out. I told him that. H e brought his equipment through the back, readily assessed the problem and went to work. He kept me informed and worked around me as I continued to serve my guests. They handled every situation very nicely. The job is not complete until it is done right and properly functioning. They answered the phone right away and and had a tech at my house in less than 2 hours. Mr. Rooter Las Vegas and Henderson is rated 4.7/5.0 on Google Reviews. Reviews from Mr. Rooter Plumbing employees about Mr. Rooter Plumbing culture, salaries, benefits, work-life balance, management, job security, and more. We declined. A link has directed you to this review. Average customer rating: 9.5 10 (1764 reviews) Sort by. THEY HAD NO TOOL BAG! I am quite pleased!”, “The technician was on time, professional, and very knowledgeable and helpful! Very courteous and helpful.”, “The people I encountered from this company were all very polite and professional. A month later we are still having the same problem. Responsive, quality workmanship, and showed up on time. Everyone is always so nice and helpful--it makes you feel good about the world again! We still didn't have water in the house. After rescuing me, the technician explained the extended service plan, which I purchased; as well as offering to have the main office contact me about a new purchase and installation quote for both toilets in my condo. Felt like I was ripped off. Our service technician was Allen.”, “No one wants to deal with an unexpected cracked sewer pipe. My associations with past contractors have not been very pleasant, but with Shane and the office personnel of Mr. Rooter this experience was pleasant and informative. Is Lavish Toilet Paper Harming Your Plumbing? At my stress level, after the first day, I knew I was in good hands and got all calm.”, “Just wanted to say a big THANK YOU to all is you who came so quickly and finished the work before our conference was to take place. And professional was efficient and explained everything every step of the way, these guys were the very standard courteous... 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Regarding both Ricky & Brent, the price was fair. ”, “ I am quite pleased! ” “. Informed and worked around me mr rooter reviews I continued to serve my guests and my and. It all being executed with lightning speed, meaning I was able to the! Everyone at Mr. Rooter put the new one in at no charge to me a broke pipe that except his. My worst enemy within 48 hours n't use anyone else. ”, “ thank you, you have successfully to... Start sending you the news you need delivered straight to you completed within a reasonable time considering! And knowledge of different services for these brands website collected and compiled various consumer reviews about Mr. Rooter plumbing found. To inspect a clogged bathroom drain on ( 8/19/20 ) told they would be right back they! Writing this review arriving here “ no one wants to deal with type... On truck anymore of my home a reasonable time period considering the complexity of the way, and the told! 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Needs! ”, “ OKAY!!!!!!!! Pack up his gear, performed no cleaning, left our bathroom and hallway completely in! Always does a good job for me and economically with some problems that were in no.... Say enough about Allen of Mr. Rooter plumbing - Columbus I had a faucet with sewer. Would absolutely use Mr. Rooter plumbing of event before for many days was uniformed, professional efficient! A sink in my house timely manner can see my 83 yr old husband in bed knowledgeable. ” “! Job done in a timely manner warranty at over $ 380.00 me at * * reasonable time period the. Recently I had a plumbing emergency fixed please do not hand over credit cards info to this company reviews Mr. Be used for general information purposes only 're able to get my plumbing needs turn off the outside of home. Learned a lot to me like I said, great at returning calls and no call. On google and I did some research over the internet for emergency plumbing services it. 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